ORDERS
Unless prior arrangements have been made, all orders must be prepaid
before printing will begin. If you need your merchandise by a
certain date, please put that in the special instructions when
you place your order.
Thank you!
YOUR IMPRINT
There are some items through out the site that have no extra charges
for single-color, straight-type ad copy. Logos cost $25.00 each.
The items that have set-up charges will have the set-up posted
on the ordering page. We can process your imprint most easily
if you save it as an Illustrator 9 document in black and white,
and send it to us as an e-mail attachment. If you do not have
Illustrator 9, a tiff or High Resolution EPS will also work. If
you want a specific font, please outline it, and it will then
be exact. There will be a charge of $45.00 per hour if in-house
artwork is required; customers will be notified if any extra work
is needed. For any other questions, you may also call us toll-free
at (888) 411-6999 and we will be happy to help you.
ARTWORK
Everything is best e-mailed as an Illustrator 9 file. We can also
accept artwork saved in High Resolution EPS, Adobe PhotoShop (.psd),
or tiff format. If you do not have access to any of these programs,
please send us what you do have and we’ll let you know if
there’s a problem. Call us toll-free at (888) 411-6999 if
you need to discuss other options. For one-color printing we can
take graphics from various kinds of print on flat surfaces, including
letterheads, business cards, and faxes, provided that everything
is in black and white. For multiple-color printing, please have
camera-ready artwork available that is color-separated with registration
marks. We will not return customer artwork unless specifically
requested to do so.
MULTIPLE-COLOR IMPRINTS
| Extra production time will be required depending on the number
of additional colors requested. We have a different charge for
multi-color imprints on each type of product. This is posted on
each item. At this time multi-color order imprint must be called
in.
PRODUCTION TIME
Production time begins after we receive all necessary artwork
and payment has been established. We will then ship your order
within 5-7 working days or 10-14 depending on item. (not including
holidays.) This is posted on item ordering page. Extra time is
required for special considerations such as additional imprint
colors or orders over 5000 pieces. Rush service may be available
in some cases.
LESS THAN MINIMUM
Please call in to see if the product you want is available in
the quantity you want. We’ll let you know if we can do it
and what the charge will be. Some items have that information
posted on ordering page.
PAYMENT
We accept payment in the form of Visa, MasterCard, American Express,
Discovery, debit cards, money orders, cashier's checks, business
checks, or personal checks.* Open accounts are available in some
circumstances for those who have been approved. We will be happy
to answer any questions you may have -- please can call us at
our toll free number: (888) 411-6999.
For all orders made from California, our site will automatically
add 8.25% sales tax in addition to shipping charges.
PMS
COLOR MATCHING
PMS color matching is available on certain items and costs $35.00
per color. Please specify the PMS number and indicate whether
it is C (coated stock) or U (uncoated stock.) We do not guarantee
exact matches on colored surfaces.
PROOFS
Paper Proofs are provided only upon request on most items and
have a charge which is posted on the ordering page. Your order
is on hold once a proof goes out until we receive it back with
your signed approval. Production time will begin after we receive
approval of the proof.
CANCELLATIONS
There is a $25.00 cancellation fee if we have begun processing
your order. In addition to any charges incurred if production
has already begun.
CORRECTIONS AND CHANGES
There is no charge for any corrections or changes made before
printing dye or screen has been made. We charge $25.00 for corrections
received after this point, provided your pens have not yet been
printed. Correction is not possible once the order has been printed.
There is a charge for a second proof if it is required.
AUTHORIZED RETURNS
Unauthorized returns will be refused and returned to the sender.
Please obtain authorization from Bizpen before returning merchandise.
Merchandise found to be incorrect due to our error will be replaced
free of charge if returned to us within 30 days from the receipt
of the merchandise. No credit will be issued on merchandise which
is unavailable for return.
RETURNED CHECK POLICY
There will be a $35.00 service charge for all returned checks.
After that, future orders will not be accepted unless prepaid
by charge or accompanied by a money order or cashier's check.
RE-ORDERS
Exact reorders: there is no logo charge, unless the logo is to
be changed.
ILLUSTRATIONS
All logos used on this site are for illustrative purposes only
and do not imply endorsement. Also, specific logos shown are not
available to anyone without permission of the owner of the design.
PRICING
Catalog prices are subject to change without notice. Call or e-mail
for a quote on larger-than-catalog quantities. Please add 8.25%
sales tax for all orders in California.
SHIPPING
For rush orders please indicate on your order form the date that
you need your pens. You must call us (toll free at 1-888-411-6999)
or e-mail us (info@bizpen.com) to confirm that we can complete
your order in the allotted time frame -- we will respond to let
you know if this is possible. Please keep in mind that we can
only guarantee the date we ship the order from our factory; we
cannot guarantee a delivery date by carrier, or be responsible
for conditions beyond our control.
QUANTITY BREAKS
In-between quantities are billed at the lower quantity price.
For larger-quantity discounts, please call us at (888) 411-6999.