NEW ORDERS
Unless prior arrangements have been made, all orders must be prepaid before printing will begin. If you need your merchandise by a certain date, please put that in the special instructions when you place your order.
Thank you!
YOUR IMPRINT
There are many items throughout the site that have no set-up charges for single-color, straight-type ad copy. Logos may cost $20.00 $35.00 as a one-time charge. While other items may have a $45.00- $50.00 set-up. This varies by product. The items that have set-up charges will have the set-up posted on the ordering page. We can process your imprint most easily if you send in Vector art & that would be an Adobe Illustrator file in black and white, or a tiff or High Resolution EPS will also work. If you don’t have any of the above, send us what you have & if it is just a cleanup, we’ll do it at no charge. If you need to have it re-made, it will be at a very reasonable cost, to cover artist time cost. If you need a specific font, please request it, we have many as standard & if it is unusual font, outline it, and send for us to use. Send all art to info@bizpen.com and reference you name or invoice # in subject line. For any other questions, you may also call us toll-free at (888) 411-6999 and we will be happy to help you.
ARTWORK
For fastest service and best imprint quality we recommend production-ready and digitally produced art. Artwork should high black and white contrast, clean edges, no grays or half tones and should not need any further touch up, design, color separation or rearranging for use. A typestyle can be specified, but if we do not have it, we will need you to send it in as outlined art or you can send it to us and it will be match as closely as possible.
Electronic artwork can be sent in Adobe Illustrator- preferred format.
High resolution EPS, Adobe PhotoShop (.psd), or tiff format, a PDF may work. If you do not have access to any of these programs,
For one-color printing we can take graphics from various kinds of print on flat surfaces, including letterheads, business cards, and faxes, provided that everything is in black and white. For multiple-color printing, please send digital Vector art with colors separated or if mailing in, have camera-ready artwork available that is color-separated with registration marks. We will not return customer artwork unless specifically requested to do so.
MULTIPLE-COLOR IMPRINTS
Extra production time will be required depending on the number of additional colors requested. We have different charges for multi-color imprints on each type of product. This is posted on each item. Many items with multi color imprint will not be charged on the site for 2nd imprint color. You can call in your order or a representative will contact you to go over additional charges for additional colors or locations.
PRODUCTION TIME
Production time begins after we receive all necessary artwork and payment has been made or established. If a proof is ordered, it generally takes 24-48 hours and production time begins after approved art. That means once you have signed off and given approval on the proof.
We will then ship your order within 5-7 working days or 10-14 depending on item. Weekends and holidays are not included. This is posted on item ordering page. Extra time is required for special considerations such as additional imprint colors or orders over 5000 pieces. Rush service may be available in some cases.
If you need something fast, are unsure of when item will ship & are needing the products for an event, feel free to call in and a representative will help you to order your products and make sure you have them not only on time but also in the least expensive shipping method. You may be buying mugs from a few states away when you could be getting them on your own state or one over. A representative will assist you if you have heavy items you want to buy. Feel free to call in for assistance. (888)411-6999.
EXACT QUANTITY & LESS THAN MINIMUM ORDERS
Many promotional products have a 5-7 % under or over policy. This means you can get up to 7% more or less than the quantity you are ordering. Often times your order is slightly over & we do not bill you when it is on a product or .59 or less per piece. We reserve the right to bill you for up to 7 % if we ship out over’s. If your order is under, customer service will contact you to inform you that a credit is being issued to the same card that was used to charged the order for the amount your order was short. You can request an exact quantity on most products & we then have an exact quantity charge which varies from 45.00-75.00 depending on the item.
For less than minimum needed of a product. We can often do up or 50 % of the minimum you see posted on the web site for an item but this is not for all items and it always has a below minimum charge that ranges from $45.00-$75.00 depending on the item. Also you must request this when you place the order.
These orders must be called in.
Please call in to see if the product you want is available in the quantity you want. We’ll let you know if we can do it and what the charge will be. Some items do not have that information posted on ordering page.
PAYMENT
We accept payment in the form of Visa, MasterCard, American Express, Discovery, debit cards, wire transfers, money orders, cashier's checks, business checks, or personal checks. Open accounts are available in some circumstances for those who have been approved. We will be happy to answer any questions you may have -- please can call us at our toll free number: (888) 411-6999.
For all orders made from California, our site will automatically add 9.75 % sales tax in addition to shipping charges.
PMS COLOR MATCHING
PMS color matching is available on certain items and costs $35.00 per color. Please specify the PMS number and indicate whether it is C (coated stock) or U (uncoated stock.) We do not guarantee exact matches on colored surfaces.
PROOFS
Virtual proofs are provided at no charge on many items & this does add 24-48 hours to your production time. Although in rush situations we can often accommodate your need. On some items proofs are only done upon request. On some items there is a charge for a virtual proof and it will be posted on ordering page it thee is one. Once a proof is sent out, your order is on hold until we receive your approval by email or fax. Production time will begin after we receive approval of the proof.
FAX PROOFS
A fax proof is also called a paper proof. This is a document that has your imprint on it in the actual size it will be and usually also enlarged for viewing. It is usually laid out on an image of the product you are ordering. Once this goes out you're order is on hold until you sign off giving approval and fax it back.
The day after you send it back is the first production day. Fax proofs are always only upon request and there is usually a charge for it which is posted by the product.
Some items do have it as a standard practice on all orders and there is no charge for those and it does add to your production time.
CANCELLATIONS
There is a $25.00 cancellation fee if we have begun processing your order. In addition to any charges incurred if production has already begun.
CORRECTIONS AND CHANGES
There is no charge for any corrections or changes made before printing dye or screen has been made. We charge $25.00 for corrections received after this point, provided your pens have not yet been printed. No changes can be made after you have approved a proof. First proof is always free & if there are any changes neded due to our error, we do a 2nd at no charge. IF a 2nd is required due to you changing your mind on ad copy we do have a charge of 10.00 per additional proof.
RETURN POLICY
Returned merchandise must have a return authorization number, which must be obtained from customer service. Unauthorized returns will not be accepted. If there is anything wrong with the merchandise, defective in any way or incorrect spelling of anything, you must call in within 2 weeks of merchandise delivery.
AUTHORIZED RETURNS
Unauthorized returns will be refused and returned to the sender. Please obtain authorization from Bizpen before returning merchandise. Merchandise found to be incorrect due to our error will be replaced free of charge if returned to us within 30 days from the receipt of the merchandise. No credit will be issued on merchandise which is unavailable for return.
RETURNED CHECK POLICY
There will be a $35.00 service charge for all returned checks. After that, future orders will not be accepted unless prepaid by charge or accompanied by a money order or cashier's check.
RE-ORDERS
Exact reorders: depending on item will have either no set-up or a reduced set-up if nothing in the ad copy at all is changed.
ILLUSTRATIONS
All logos used on this site are for illustrative purposes only and do not imply endorsement. Also, specific logos shown are not available to anyone without permission of the owner of the design.
PRICING
Catalog prices are subject to change without notice. Call or e-mail for a quote on larger-than-catalog quantities. Please add 9.75% sales tax for all orders in California.
SHIPPING
For rush orders please indicate on your order form the date that you need your pens. You must call us (toll free at 1-888-411-6999) or e-mail us (info@bizpen.com) to confirm that we can complete your order in the allotted time frame -- we will respond to let you know if this is possible. Please keep in mind that we can only guarantee the date we ship the order from our factory; we cannot guarantee a delivery date by carrier, or be responsible for conditions beyond our control.
QUANTITY BREAKS
In-between quantities are billed at the lower quantity price. For larger-quantity discounts, please call us at (888) 411-6999.
Notice to All Residents of FL TN MD
If you live in FL., TN., or MD you must pay 7 % FL sales tax on any item that is purchased at Bizpen.com that is shipped pout of FL.
This is regulated By FL State and we have no control over it. We are unable to process this charge for online transactions automatically at this time.
It will be added to your order total & you will notified by a customer service representative of the additional charge amount.
Bizpen thanks you for your understanding in this matter.