ORDERS
Unless prior arrangements have been made, all orders must be prepaid
before printing will begin. If you need your merchandise by a
certain date, please put that in the special instructions when
you place your order.
Thank you!
YOUR IMPRINT
There are some items through out the site that have no extra charges for single-color, straight-type ad copy. Logos may cost $25.00. The items that have set-up charges will have the set-up posted on the ordering page. We can process your imprint most easily if you save it as an Illustrator document in black and white, and send it to us as an e-mail attachment. If you do not have Illustrator , a tiff or High Resolution EPS will also work. If you want a specific font, please outline it, and it will then be exact. There will be a charge of $50.00 per hour if in-house artwork is required; customers will be notified if any extra work is needed. For any other questions, you may also call us toll-free at (888) 411-6999 and we will be happy to help you.
ARTWORK
For fastest service and best imprint quality we recommend production-ready and digitally produced art. Artwork should high black and white contrast, clean edges, no grays or half tones and should not need any further touch up, design, color separation or rearranging for use. A typestyle can be specified, but if we do not have it, we will need you to send it in as outlined art or you can send it to us and it will be match as closely as possible.
Electronic artwork can be sent in Adobe Illustrator- preferred format.
High resolution EPS, Adobe PhotoShop (.psd), or tiff format, a PDF may work. If you do not have access to any of these programs,
For one-color printing we can take graphics from various kinds of print on flat surfaces, including letterheads, business cards, and faxes, provided that everything is in black and white. For multiple-color printing, please send digital Vector art with colors separated or if mailing in, have camera-ready artwork available that is color-separated with registration marks. We will not return customer artwork unless specifically requested to do so.
MULTIPLE-COLOR IMPRINTS
Extra production time will be required depending on the number of additional colors requested. We have different charges for multi-color imprints on each type of product. This is posted on each item. At this time multi-color order imprint must be called in.
PRODUCTION TIME
Production time begins after we receive all necessary artwork and payment has been established. If a proof is ordered, then production time begins after approved art. That means once you have signed off and given approval on the proof.
We will then ship your order within 5-7 working days or 10-14 depending on item. (not including holidays.) This is posted on item ordering page. Extra time is required for special considerations such as additional imprint colors or orders over 5000 pieces. Rush service may be available in some cases.
LESS THAN MINIMUM
Please call in to see if the product you want is available in
the quantity you want. We’ll let you know if we can do it
and what the charge will be. Some items have that information
posted on ordering page.
PAYMENT
We accept payment in the form of Visa, MasterCard, American Express,
Discovery, debit cards, money orders, cashier's checks, business
checks, or personal checks.* Open accounts are available in some
circumstances for those who have been approved. We will be happy
to answer any questions you may have -- please can call us at
our toll free number: (888) 411-6999.
For all orders made from California, our site will automatically
add 8.25% sales tax in addition to shipping charges.
PMS
COLOR MATCHING
PMS color matching is available on certain items and costs $35.00
per color. Please specify the PMS number and indicate whether
it is C (coated stock) or U (uncoated stock.) We do not guarantee
exact matches on colored surfaces.
PROOFS
Paper Proofs are provided only upon request on most items and
have a charge which is posted on the ordering page. Your order
is on hold once a proof goes out until we receive it back with
your signed approval. Production time will begin after we receive
approval of the proof.
FAX PROOFS
A fax proof is also called a paper proof. This is a document that has your imprint on it in the actual size it will be and usually also enlarged for viewing. It is usually laid out on an image of the product you are ordering. Once this goes out you're order is on hold until you sign off giving approval and fax it back.
The day after you send it back is the first production day. Fax proofs are almost always only upon request only and there is a charge which is posted by the product.
Some items do have it as a standard practice on all orders and there is no charge for those and it does add to your production time.
CANCELLATIONS
There is a $25.00 cancellation fee if we have begun processing
your order. In addition to any charges incurred if production
has already begun.
CORRECTIONS AND CHANGES
There is no charge for any corrections or changes made before
printing dye or screen has been made. We charge $25.00 for corrections
received after this point, provided your pens have not yet been
printed. Correction is not possible once the order has been printed.
There is a charge for a second proof if it is required.
RETURN POLICY
Returned merchandise must have a return authorization number, which must be obtained from customer service. Unauthorized returns will not be accepted. If there is anything wrong with the merchandise, defective in any way or incorrect spelling of anything, you must call in within 2 weeks of merchandise delivery.
AUTHORIZED RETURNS
Unauthorized returns will be refused and returned to the sender.
Please obtain authorization from Bizpen before returning merchandise.
Merchandise found to be incorrect due to our error will be replaced
free of charge if returned to us within 30 days from the receipt
of the merchandise. No credit will be issued on merchandise which
is unavailable for return.
RETURNED CHECK POLICY
There will be a $35.00 service charge for all returned checks.
After that, future orders will not be accepted unless prepaid
by charge or accompanied by a money order or cashier's check.
RE-ORDERS
Exact reorders: there is no logo charge, unless the logo is to
be changed.
ILLUSTRATIONS
All logos used on this site are for illustrative purposes only
and do not imply endorsement. Also, specific logos shown are not
available to anyone without permission of the owner of the design.
PRICING
Catalog prices are subject to change without notice. Call or e-mail
for a quote on larger-than-catalog quantities. Please add 8.25%
sales tax for all orders in California.
SHIPPING
For rush orders please indicate on your order form the date that
you need your pens. You must call us (toll free at 1-888-411-6999)
or e-mail us (info@bizpen.com) to confirm that we can complete
your order in the allotted time frame -- we will respond to let
you know if this is possible. Please keep in mind that we can
only guarantee the date we ship the order from our factory; we
cannot guarantee a delivery date by carrier, or be responsible
for conditions beyond our control.
QUANTITY BREAKS
In-between quantities are billed at the lower quantity price.
For larger-quantity discounts, please call us at (888) 411-6999.